Cancellation Policy: We kindly request a minimum 24 hours notice for any appointment cancellations. Cancellations made with less than 24 hours notice will be subject to a fee of 50% of the scheduled service price. We appreciate your understanding in allowing us to efficiently manage the schedule

Client Satisfaction Policy: At Roots, client satisfaction is our top priority. We are committed to providing exceptional service and quality results during every visit. If you are not completely satisfied with your hair service, please let us know within 48 hours. We offer adjustments within 7 days of your original appointment.Due to the time, products, and artistry involved, we do not offer refunds. Roots believes in working with you to address any concerns and ensure you leave living your hair.